Insurance
We take pride in solving any problem you may have in a quick, professional and friendly manner.
Area
HOW DOES IT WORK?
In most cases, through a ‘Trace and Access’ claim you can be fully reimbursed under your building insurance cover. ‘Trace and Access’ covers the costs associated with locating (trace) and reaching (access) the leak. In some cases, this can include removing floor finishes and excavating concrete floors. Most insurance companies provide £5,000,00 in trace and access coverage. (Contact your building insurance provider for further details regarding this.)
To facilitate an insurance claim, Pro Leak Detection will provide you with a written report including photographs and an invoice within 48 hours of our engineers visit to your property. To check if you have trace and access coverage in your building insurance, please review the ‘Escape of Water’ section in your policy.
Coverage
WHAT’S COVERED?
In most cases the actual repair is not covered as most insurance companies consider this as an improvement. However, the repair is usually the simplest and cheapest part of the leak detection process. Our invoice will detail the leak detection access and repair enabling you to maximise reimbursement from your insurance provider as quickly and efficiently as possible.
We recommend that you use our same day repair service to avoid delays, ensuring that the leak is promptly stopped, causing minimal damage to your property. The engineers will discuss the best approach for accessing and repairing the leak and take you through a timeline of their proposed service.
Claim
MAKING A CLAIM
Some insurance policies require water damage to make a ‘Trace and Access’ claim. Some obvious signs of water damage such as: peeling paint, bubbling or warped flooring may still not be evident in some properties.
In 99% cases a leak will have caused significant dampness which is considered water damage and therefore, require drying. As part of our leak detection services, we provide a written report with photographic evidence of water damage, detailing moisture readings to confirm dampness.
Assessment
WATER DAMAGE ASSESSMENT
Once a leak has been located in your property, it should validate an ‘Escape of Water’ insurance claim. An undetected leak may have caused damage that requires specialist drying. This damage may not be immediately visible however, it can lead to secondary issues such as: mould, condensation, wood-rot, damaged plaster and spoiled decoration if left unaddressed.
We can provide a water damage assessment including moisture mapping to identify any hidden damage. We can also provide an estimate and a detailed damage repair schedule.
Our leak detection engineers in are experienced working with insurance companies and/or loss adjustors to agree on the scope and direction of repairs.
Pro Leak Detection can manage all aspects of the project from locating the leak, repairing the leak and drying the affected area and reinstatement of services.
F.A.Q.
Frequently Asked Questions
I am loosing pressure from my boiler, do I have a leak somewhere?
This issue may arise due to problems with your boiler or the supply pipes to them. Rest assured, we are Gas Safe certified, ensuring that we can work on your boiler safely.This issue may arise due to problems with your boiler or the supply pipes to them. Rest assured, we are Gas Safe certified, ensuring that we can work on your boiler safely.
My mains water pressure has dropped but my neighbours is fine, do I have a leak?
This is a strong indication you could possibly have a leak. This is where our specialist methods come into use.
I have water stain marks on my ceiling - do I have a leak?
This does typically indicate you have a leak. However this can be a water leak, drain or other service leaks.
Do you carry out repairs after a leak is detected?
Yes, we do carry out leaks after a leak has been detected. To identify and address leaks, we may need to gain access to the affected area, which could involve lifting floorboards or excavating concrete to reach the source of the leak.
Do you offer a drying service after a leak has been repaired?
Yes, we provide a drying service post leak repair. Further details can be discussed once the leak is fixed.
I have water showing up on my concrete driveway, do I have a leak?
If water is surfacing on your concrete driveway, there is a high chance of a leak. This may originate from a mains supply pipe going to or from your property.
I have a damp smell and a spot showing on my kitchen wall, do I have a leak?
A damp smell and visible spots on your kitchen wall should not be present in any property. There is a possibility of a leak, and if left unattended, it could lead to further issues. If in doubt, please reach out to us.
Do you cover leaks in commercial properties?
Yes, we provide leak detection services for commercial properties. Please contact us for more details.
Are your engineers DBS checked?
Yes, all our engineers have undergone DBS vetting to ensure peace of mind.
Where can I find my mains water stopcock?
Typically, mains internal water stopcocks are located at the point of entry, often in the kitchen under the sink. However, these can be situated anywhere within a property. If you have trouble finding your stopcock, our engineers will be happy to assist you in locating it.